Booking policies

Cancellation

Cancel free of charge up to 12 hours before the start of your booked slot, from the manage booking page or by calling the office.

• Inside 12 hours: a ₱300 cancellation fee applies.
• No access on arrival: 50% of the service price is charged, because the slot and travel are already spent.
• Typhoon, flooding or a suspended-work announcement covering your area: free on both sides.
• If the team cancels for any reason other than weather, your next visit of the same service is discounted by ₱300.

Rescheduling

Move a booking free of charge up to 24 hours before the slot, as often as you need, within 45 days of the original date.

• Inside 24 hours, one free move is allowed; after that the cancellation fee applies.
• The assigned technician or cleaning lead is kept where their schedule allows. If not, you are told who is coming instead before the visit.
• The price at the time of booking is held for the rescheduled visit.

Late arrival and access

Your arrival window is one hour around the booked time. The team calls when they are on the way.

• If the team is more than one hour late, you may move the booking at no charge.
• The team waits 20 minutes at the address. After that the visit is treated as no access.
• Building requirements — work permits, service lift booking, gate passes — are the customer's to arrange. Tell the office in advance if that will take time.

Refunds

Payment is taken after the work, so refunds are rare. Where one applies:

• Work not performed: refunded in full within five working days.
• Work performed below standard: re-done at no charge first; refunded if the second visit does not resolve it.
• Parts already fitted are refundable only where the supplier accepts the return.
• Refunds go back through the same method used to pay.

Service guarantee

• Cleaning: tell the team before they leave, or the office within 48 hours, and the affected areas are cleaned again at no charge.
• Repairs: labour is covered for 30 days from the visit. Parts carry the supplier's warranty, printed on your receipt.
• Aircon servicing: if a unit performs worse after a clean, a technician returns within seven days at no charge.
• Accidental damage caused by a team member is reported by the team, documented, and settled by the business. Report anything the team missed within 48 hours.

Privacy

Draft summary of what the business collects and why. A full notice compliant with the Data Privacy Act of 2012 must be prepared with legal advice before launch.

• Collected: name, email, mobile number, service address, access notes and booking history.
• Used for: confirming and delivering the visit, issuing receipts, and contacting you about that booking.
• Shared with: the assigned team member only, and only what they need to reach you and get in.
• Not used for: selling to third parties.
• Your rights: ask for a copy of your data, correct it, or ask for deletion by emailing the office.

This prototype stores demo bookings in your own browser only. Nothing is transmitted to any server.